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[Confirmed]

# Apple confirms an inner-display issue on a small number of iPhone Duo units

Gurman first reported that Apple was investigating cracked iPhone Duo screens. Apple then told reporters it is aware of the issue.

Leaked on 26 October 2026

![Screenshot of @markgurman's X post: NEW: iPhone Duo screen-cracking issue is real. Apple hasn’t given stores or customer service representatives guidance but the company is inv](https://leakly.com/assets/images/iphone-duo-inner-screen-cracks-hero.jpg)

@markgurman's post on X, with counts as of 09 Nov 2026 12:49 UTC. [Live post on X](https://x.com/markgurman/status/2114762286271480037)

Mark Gurman (@markgurman) reported on October 26 that the iPhone Duo screen-cracking problem was real and that Apple was investigating. The same day, Apple told reporters it is aware of "an issue impacting the inner display" on a "small number of iPhone Duo units," as [The Verge](https://www.theverge.com/tech/1018760/iphone-duo-crackgate-inside-screen-hinge-crack) reported.

> **Mark Gurman** @markgurman
>
> NEW: iPhone Duo screen-cracking issue is real. Apple hasn’t given stores or customer service representatives guidance but the company is investigating. Several people have sent me images and stories of their new $2000 device breaking within hours. https://t.co/LeikQ7qDtH
>
> 3,111 likes · 336 reposts · counts as of 09 Nov 2026, 12:49 UTC
>
> — Mark Gurman (@markgurman) [October 26, 2026](https://twitter.com/markgurman/status/2114762286271480037)

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Owners have described a bright line running from the center of the inner screen toward the right side. Apple says affected owners should contact AppleCare for a replacement. [Digital Trends](https://www.digitaltrends.com/phones/apple-is-investigating-cracked-screens-on-the-iphone-duo-and-replacing-the-broken-units/) also reported that Apple is replacing broken units.

Apple confirmed the issue. How many devices are affected, and what causes the cracks, is not known.

## What we know

* Apple acknowledged an inner-display issue on a small number of iPhone Duo units.
* Apple directs affected owners to AppleCare for replacements.

## What we don't know

* How many units are affected.
* The root cause.

## What would confirm it

Already confirmed. A cause or repair program update would add detail.

## Sources

* [Original X post by @markgurman](https://x.com/markgurman/status/2114762286271480037)
* [Apple acknowledges iPhone Duo display ‘issue’ after reports of cracked screens | The Verge](https://www.theverge.com/tech/1018760/iphone-duo-crackgate-inside-screen-hinge-crack)
* [Apple is investigating cracked screens on the iPhone Duo and replacing broken units - Digital Trends](https://www.digitaltrends.com/phones/apple-is-investigating-cracked-screens-on-the-iphone-duo-and-replacing-the-broken-units/)

[Confirmed]

## What happened later

Apple confirmed the issue. How many devices are affected, and what causes the cracks, is not known.

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